Privacy Statement
  • Statement of Intent
  • From time to time by using our website and services, you will be required to submit information about yourself (e.g. name, e-mail address etc..) to receive or use services on our website. By entering your details, you enable Rail Europe and their service providers to provide you with the services you select. Whenever you provide such information, we will treat that information in accordance with this policy. Rail Europe will act in accordance with current legislation and aim to meet current internet best practice.
  • Submitting Personal Information
  • Information you provide will be used by Rail Europe and may be shared with other relevant travel and tourist organisations. It will be used to:-
    • Process bookings and ensure your travel is completed in accordance with your ticket
    • Analyse use of the Rail Europe website
    • Keep you up-to-date with special offers and services
    • Send you information by letter, e-mail or to contact you by telephone
  • Access to your Personal Information
  • You have a right to request a copy of the personal information we hold about you to have any inaccuracies corrected, (we charge £10 for information requests). Please address requests to the Marketing Department, Rail Europe, 34 Tower View, Kings Hill, West Malling, Kent, ME10 4ED.
  • Users under 18 years
  • If you are under 18, please get your parent or guardians permission beforehand, whenever you provide personal information to this website.
  • Security
  • We do not disclose any data about you without your permission unless we are required to do so. We will take all reasonable care to keep your data secure and prevent unauthorised access to it.
  • Information on Visitors
  • During the course of your visit, the pages you see, along with something called a "cookie", are downloaded onto your computer. Most, if not all websites, do this because cookies allow the website publisher to do useful things like find out whether the computer has visited this site before.
  • "Cookies"
  • Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. Rail Europe , and on our behalf, WebTrends, use cookies for tracking visitor activity. A cookie is a text file that identifies your computer to our server; Cookies in themselves do not identify the individual user, just the computer used. Cookies provide us with site visitor analysis and can be used to store details of the user's visit to our website and the user's login details and to record those areas of the site that have been visited by the computer in question and for how long. You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you accept cookies, they may remain on your computer for up to 5 years, unless you delete them. Please note that turning off cookies may limit your use of our website and services.
    • The types of cookies that may be used during your visit to our website include:
    • Session cookies which are deleted after each visit.
    • WebTrends cookies which are used to detect returning visitors to our site and which expire 5 years form the date of the visit.
    • Cookies that are used by our affiliates in respect of which Rail Europe cannot advise and accepts no responsibility.
    • When making reservations for point to point journeys using the live booking engine, by clicking on “ proceed” you will enter the SNCF booking engine. The SNCF booking engine uses session cookies to check the language and affiliate code of the referring website, as well as detecting visitor numbers. Turning this cookie off will not affect the booking process. These cookies expire after each visit.
    • We reserve the right to match information gathered from cookies with any information you have given about yourself and to use information gathered from cookies to enhance your use of our website.