Rail Europe Limited ("REL") operates this Privacy Statement applying to the REL website to ensure it maintains visitors' rights to privacy in the online environment and to comply with data protection and other legislation. REL wishes to provide a secure and safe user experience and wishes to explain how REL will use and protect your rights to its visitors in relation to any personal data which you may send or provide to REL through this website.
1. Statement of Intent
From time to time, by using REL's website you will be required to submit information about yourself (such as name, address etc) to use services on the website or to purchase products from REL. By entering your details, you enable REL and its service providers to provide you with the services and products you select. Whenever you provide such information, REL will treat that information in accordance with this Privacy Statement. REL will act in accordance with current legislation and aim to meet current internet best practice.
2. Data Collection
REL will only collect and use personal data voluntarily provided by visitors to this website in order for those visitors to use REL's services or purchase products from REL. The data will only be used for the purposes of the specified services or products. In doing this, REL may gather information from your computer (such as your IP address, browser and access times) which may be or contain personal information. You should not disclose unrequested personal information.
3. Use of data collected
By using this website and/or providing REL with any information you are deemed to agree to the REL Website Conditions of Use and the provisions of this Privacy Statement. You are also deemed to agree to REL using that information to send to you emails or other communications about any of REL's products or general news or updates, unless you notify REL at the address given in paragraph 4 below that you wish to unsubscribe.
REL uses the data provided for the purposes of managing its provision of services and products to you as you have requested and agreed, for administering and managing your relationship with REL, analysing your use of this website, updating you with special offers, products or services and responding to your questions.
Information you provide may also be shared with other relevant travel and tourist organisations. It will be disclosed only to process bookings and ensure your travel is completed in accordance with your ticket/pass.
4. Access to your Personal Information
You have a right to request a copy of the personal information REL holds about you and to have any inaccuracies corrected (we charge £10 for information requests). Please address written requests to the Marketing Department, Rail Europe Ltd, 34 Tower View, Kings Hill, West Malling, Kent, ME19 4ED.
5. Users under 18 years
If you are under 18, please get your parent or guardians permission beforehand whenever you provide personal information to this website.
6. Security
We will not disclose any data about you without your permission unless we are required to do so by law and for the purposes specified above. We will take reasonable care to keep your data secure and prevent unauthorised access to it by implementing accepted standards of technical measures and security policies. Whilst such reasonable efforts are taken, as the internet is an open system REL cannot however guarantee that unauthorised third parties will never gain access to REL's website by overcoming REL's precautions and security methods. REL cannot be held liable for what unauthorised recipients may do with information they gain access to.
7. Cookies
REL places a "cookie" on your computer to identify when you visit the REL website. These cookies are used to aid and identify customer behaviour, trends and demographics. Most, if not all, websites use cookies for this purpose. A cookie is a piece of data that identifies your computer to our servers.
Cookies in themselves do not identify the individual user, just the computer used. If you disable the cookies you will still be able to use the website and book tickets.
We reserve the right (and you are deemed to agree) to match information gathered from cookies with any information you have given about yourself and to use information gathered from cookies to enhance your use of our website.
Cookies are used by our suppliers and affiliates in respect of which REL cannot advise and therefore cannot accept any responsibility. This website may contain links to other websites and such non-REL websites are not governed by this Privacy Statement as REL has no control over them. Accordingly, REL cannot be held responsible for the privacy and security policies and measures of other websites you may choose to visit and you do so at your own risk. Ensure that you read and understand the privacy and security policies of such websites so that you may understand how they collect, use and share your information.