If you’re a wheelchair user or are travelling with one, Eurostar offers special fares and facilities to help.
There are two dedicated wheelchair spaces on each train for passengers who are unable to walk at least 200m unaided. These are located in Standard Premier carriages, near a wheelchair-accessible toilet with push-button access.
A companion can travel at a discounted rate. So, effectively, both passengers get first-class travel for a Standard class fare.
Because there are only two wheelchair spaces on each train, make sure you tell us if you require one when you book.
If you need special assistance at the station, you should arrive at the station at least 45 minutes before departure. You can then go to the assistance desk and a member of Eurostar staff should be able to help you.
Let us know if you wish to travel with a battery-powered mobility scooter. Given advance notice, Eurostar will take these in the luggage hold free of charge. (Scooters powered by combustible fuel aren’t allowed.) The scooter should be no wider than 100cm, otherwise it won’t fit on the lifts and ramps that help to get it on the train.
Contact us or visit the
Rail Europe Travel Centre in London for more information.
