If you’re a wheelchair user or are travelling with one, Eurostar
offers special fares and facilities to help.
There are two dedicated wheelchair spaces on each train for those passengers who are unable to walk at least 200m unaided. These
are located in Standard Premier carriages, near a wheelchair-accessible toilet with
push-button access.
A companion can travel at a discounted rate. So, effectively, both passengers get
first-class travel for a standard class fare.
Because there are only two wheelchair spaces on each train, make sure you tell us
when you book if you require one.
If you need special assistance at the station, you should arrive at least 75 minutes
before departure. You can then go to the assistance desk and a member of Eurostar
staff should be able to help you.
Let us know if you wish to travel with a battery-powered mobility scooter. Given
advance notice, Eurostar will take these in the luggage hold free of charge. (Scooters
powered by combustible fuel aren’t allowed.) The scooter should be no wider than
100cm, otherwise it won’t fit on the lifts and ramps that help to get it on the
train.
Please call our
call centre, or visit
the
Rail Europe Travel Centre
in London for advice and to book.
